Data Analytics Solution for a Global Cement Manufacturing Organization

Scope – Data Analytics (BW on Hana, PowerBI, Qlikview, BPC

Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all P1 to P4 Ticket Resolution with an SLA of 2 hours for closure of P1 & P2 Incidents
In addition support on Change management and transformation initiative to improvise the existing reports and dashboards, help in re-defining SAP reporting strategy and provide a roadmap, Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly closing activities and generate MIS Report
Support testing during patch and version upgrades

Established steady state / Business As Usual IT operations model
Transformation activities are in progress as below
Reduction in no of incidences by applying permanent fixes on reoccurring incidences
Month End Activity Automation that will result in efficiency improvement and eliminate human errors
Code optimization has resulted in improvement in system performance

The key challenges faced are:
- Change management and User acceptability
- Language differences
- Extremely complex Data Models
- Latest features have not been implemented
- Too many different reporting applications have been implemented resulting in duplication of data and thereby discrepancies