A leading government-backed telecom authority embraced digital transformation to enhance customer service efficiency and compliance. Leveraging Salesforce’s Sales Cloud, CPQ, and Experience Cloud, the organization modernized licensing management, streamlined operations, and improved customer engagement. Seamless integration with SAP, Company House Database, and payment portals ensured accurate data flow and secure transactions. The result—higher customer satisfaction, a 360-degree customer view, and a 35% cost reduction—demonstrates the power of intelligent automation.