A global agricultural equipment manufacturer partnered with Coforge to enhance machinery uptime, reduce service costs, and improve customer experience. The company’s reliance on reactive maintenance limited its ability to prevent breakdowns and optimize part usage.
Coforge implemented an IoT-enabled predictive maintenance solution leveraging onboard telematics, edge analytics, and Azure Cloud. The platform provided real-time insights into machine health and part lifecycle, allowing dealers to respond proactively, reduce downtime, and deliver targeted service offers. This transformation helped shift the organization from reactive service to predictive operations, boosting uptime, part sales, and post-sale engagement.