Implementation Services

We drive accelerated digital and CRM transformation initiatives for higher performance and improved customer-centric business value. We augment sales, marketing, customer service, and community cloud strategy basis our technological expertise and Salesforce capability. Our focus on business process competency and technical capability with respect to Salesforce platforms helps us deliver real, transformative, and significant business results for customers.

We have been involved in several successful implementation and support engagements covering multiple Salesforce clouds to increase sales experience, boost productivity, and improve customer service, leading to reduced operational cost and time-to-market. With our deep understanding of travel and transportation, banking and financial services, and insurance verticals, we are equipped to handle various challenging business applications on Salesforce.

Salesforce Implementation Services involve the following sub-areas:

  • Assessment and Advisory: Review existing implementations, Salesforce best practices; review and evaluate existing and appropriate AppExchange products
  • Development and Implementation: Implementation of various CRM solutions, building custom applications, and enhancing existing implementations
  • Application Administration: User management, organizational setup and policies, security protocols, and data migration
  • Support and Maintenance: Continuous application support, knowledge management, maintenance, and execution of change requests
  • Quality Assurance: Establish testing strategy, create testing plan, build manual and automated test cases, execute functional, performance, and regression tests.
  • Training Services: Staff training, Train-the-Trainer and Administrator training, and training documentation and manuals

We employ tailored agile processes integrated with features like accelerated customer communication, quick turnover, and documentation to deliver implementation engagements in Salesforce.

Airline Operations
Why Us ?
  • Strong domain knowledge
  • Salesforce consulting and training partner
  • Certified professionals
  • Rich functional and technical talent
  • Strong onsite/offshore delivery expertise
  • Strong ecosystem of partner network to provide best-of-breed solutions
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