Coforge' ITSM Trainings enhance an individual's and organization's service management capability by improving awareness and help adopting industry best practices. It improves the overall productivity of individuals through advanced knowledge transfer. Trainings are conducted in both e-learning and classroom mode for both individuals and groups.
- Better understanding of Service Management best practices among employees leads to :
- Improved Availability, Reliability and Performance of services
- Improved capability and maturity of service management processes
- Enhance Process compliance, effectiveness and efficiency
- Better customer experience due to improved quality of services
- More agile in responding to customer needs
- Improved productivity through adoption of best practices