ITSM Process Maturity Assessment

Coforge' ITSM Process Maturity Assessment helps organizations understand their current level of process performance with respect to service management best practices in the industry. The process capabilities are measured and gaps are identified for improvement.

The current service management processes, tools and people are assessed along with list of operational services. Maturity assessments are carried out through Sevice management workshops, interviews, document & record reviews. Detailed action plans are prepared covering short, medium and long term improvements.

  • Effort and cost estimation to adopt best practices
  • Tool - process gaps and recommendations for alignment
  • Improved capability and maturity of ITSM processes
  • Continuous improvement in quality of IT services through mature processes
  • Improved end-customer perception and brand image
  • Boost confidence in employees
  • Competitive advantage through adoption of best practices

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Americas+
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Americas & Canada
Coforge Inc.

New Jersey

502 Carnegie Center Drive
Suite #301
Princeton, NJ 08540
Ph: 770-290-6113

Europe+
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Europe
Coforge UK Ltd.

2nd Floor, 47 Mark Lane,
London - EC3R 7QQ, U.K.
Ph: 770-290-6113
Fax: +44 (0) 20 70020701

Asia+
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Asia
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

Rest of the World+
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Rest of the World
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301