Reimagine Service Delivery and embrace digital in the public sector

Challenge 1:

Legacy systems and the move to cloud

Cloud is championed by the Government Digital Service (GDS) as a key pillar of digital transformation, and that is well understood by decision-makers. But one of the major hurdles to adopting this solution is legacy technology. These systems are expensive to maintain, and the many hand-coded connections are crumbling under the weight of today’s need to capture, store, access, and process data. Unquestionably, modernising such ecosystems requires additional resource, but it will still require less time and effort than it takes to simply maintain legacy systems.

Solution

Streamline, simplify and enter the cloud

At Coforge – Salesforce Business Unit, we can help you to quickly replace or update legacy technology, inflexible infrastructures, complex and costly processes and siloed data from your organisation. As a G-Cloud supplier, we will work with you to implement systems with zero disruption to your day-to-day activities, giving you the freedom to capture, store, access, and process data in real-time, whilst streamlining your operations and maximising operational efficiency. This will ensure your business is prepared to quickly react to any changes over the coming years and decades.

Challenge 2:

Providing consumer-grade public experiences

In an increasingly customer-driven world, public sector organisations are searching for ways to offer consumer-grade experiences to the public, but many do not currently have the technological capability to achieve this. To develop a deeper understanding of their users’ experiences and requirements, public sector organisations need a 360-degree view of users, with access to actionable insights and the capacity to deliver on them.

Solution

Transform user experiences

We will work with your organisation to transform your IT systems so that you can easily share information with other public bodies and private sector partners, and improve the scale of your services. With a 360-degree view of your users and real-time access to actionable insights, you will have the tools you need to offer more engaging and accessible experiences, such as easy access to online services.

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