Siemens

  • Written By Coforge-Salesforce BU
  • 05/08/2020

Siemens managed millions of utility meters across the UK, but had an extremely low success rate in answering customer service requests. The organisation had huge operational costs due to their failure to meet their service schedules, and appointment failures were leading to a poor customer experience, falling commitment from partners and increased employee dissatisfaction.
WHISHWORKS aggregated various internal and external sources of data, including customers, meters, call centres, service data, weather and traffic. This data was ingested from multiple sources, and then statistical analysis was used to derive new insights and understand the reasons for appointment failures.

Latest Insights

Application Integration
Blogs

What is Application Integration?

Application integration helps close the gap between existing on-site systems and the ever-evolving cloud-based enterprise applications.

Coforge Salesforce High Velocity Sales
Blogs

Enabling sales with Salesforce High Velocity Sales

What exactly High Velocity Sales is, how it can benefit your business and how to enable it.

CRISP-DM : ANALYTICAL FRAMEWORK
Blogs

Using the CRISP-DM framework for data driven projects

Learn how CRISP-DM can facilitate the planning, organising, and implementing process of data-driven projects.