The way services are provided to the passengers can have a lasting impact on experiences. If you can deliver personalized services to passengers, what follows is a lasting relationship, loyalty, and repeat business. To make this happen, Coforge oﬀers unique, integrated Passenger Services Systems (PSS) that automate all major passenger service functions including shopping, reservation, ticketing, check-in, seat assignment, and ancillary service sales. Designed to deliver more value through automation, the solution oﬀers agility and great experiences for passengers.
PSS sits at the heart of an airline’s IT landscape. This mission-critical system is continuously shaped by industry requirements, technology upgrades, and changes in business strategy. It supports reservations and departure control functions, and interfaces with numerous other systems in the airline’s IT landscape. Changes in the PSS impact their interface with other internal and external system(s). Alternatively, changes in these surrounding systems can also impact the interfaces or the PSS itself. From a technology perspective, PSS can undergo minor enhancements, new functionality development or a complete shift from one provider to another. Any change in or around the PSS has high risk associated with it and in order to handle these, airlines must carefully plan to minimize overall loss and disruption in regular operations.
With over two decades of experience in the airline industry, Coforge has the right combination of domain knowledge, understanding of an airline’s IT landscape, and technology expertise to deliver PSS services.
Figure 1: PSS Services
We have delivered successful projects for airline clients and work as a strategic development partner for PSS providers (both homegrown and community-based).
Figure 2: Areas in which we Provide PSS Services