A profitable growth strategy must be underpinned by efficient and effective operations. Many organizations operate their middle-office via a multitude of underlying systems and tools that do not reflect the true business process, with much of the process performed manually in an uncontrolled manner. This problem is further exacerbated when an organization operates across multiple countries. How does a global organization gain transparency and standardization over its operations through reuse, while allowing the flexibility for country-specific or regulatory variation? How does it remain innovative and deliver to the evolving needs of the underwriter, management, sales and the agent/broker?