The Client
A Provider of Nationwide Real Estate Tax and Municipal Lien Searches in U.S.
Challenge
- Difficulty in managing volume surges in tax research without increasing headcount
- Adding resources would mean increased fixed costs
Solution
- Use of Coforge SmartTrak®
- Solution for order placement, tracking, and fulfillment
Execution
- All exceptions are handled manually by a dedicated team
- Deployed independent teams for 100% Quality Review
Value Delivered
- Robust volume and turn time management
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- Met turn times while maintaining
- Successfully managed volume overflow at no additional cost