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Difficulty in managing volume surges in tax research without increasing headcount

The Client

A Provider of Nationwide Real Estate Tax and Municipal Lien Searches in U.S.

Challenge

  • Difficulty in managing volume surges in tax research without increasing headcount
  • Adding resources would mean increased fixed costs

Solution

  • Use of Coforge SmartTrak®
  • Solution for order placement, tracking, and fulfillment

Execution

  • All exceptions are handled manually by a dedicated team
  • Deployed independent teams for 100% Quality Review

Value Delivered

  • Robust volume and turn time management
      • Met turn times while maintaining
      • Successfully managed volume overflow at no additional cost
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