The Client
One of the Largest Mortgage and Title Services Provider in the U.S
Challenge
- Offered Trustee Sale Guarantee (TSG) for foreclosures
- Coforge was asked to enter TSG’s into the customers system
Solution
- Implemented workflow checklists and 100% internal audit as an immediate control
- Hired skilled quality analyst and aligned production & quality audit teams to collaborate and fix knowledge gaps
Execution
- Daily assessment & typing tests to improve the speed and accuracy of output
Value Delivered
- Customer grew volumes by ~60% as their product and service improved
- Improved quality from 91% to 99%
- Turn Time assured at 4 hours a report
