The Client
A Top 10 Lender Solutions Provider
Challenge
- Quality issues in Title Searches
- Turn Time not met for large portfolio loan batches
Solution
- Use of Coforge’s SmartProp® solution
- Offered real-time order status tracking
Execution
- Supported by separate team for 100% Quality Review
- Cross trained teams to balance high volume batch loads
Value Delivered
- Enhanced customer satisfaction
-
- 95% of orders completed by due date
- Quality levels above target
- Bulk volumes & spikes efficiently managed
- Flat pricing on batch orders
