The Client
Top 10 Title Insurance Underwriting company
Challenge
- Customer’s Property search process had >many exceptions
- Differing procedures and procedural updates made it hard to manage
Solution
- Coforge created detailed procedures to take care of procedural exceptions
- Introduced three level process of Search, Exam & Typing with appropriate quality control
Execution
- Started with small team and low volumes (5-10 orders a day) to first improve quality levels
- Later, hired experienced staff to scale-up to full capacity
Value Delivered
- 65% improvement in Quality within a span of 7 months
- 59% faster: 14 Hours Average Turn-Time in achieved in Coforge compared to 24 hours at customer site
