The customer wanted a partner to deliver Managed Detection and Response (MDR) services in support of its Cybersecurity operations. The customer was looking for 24/7 monitoring, analysis, and response capabilities to advance threats against the organization across all sites and environments. Coforge collaborated with the customer to deliver the requirements as a service.
The customer is a leading provider of technology-enabled revenue cycle management services that transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups across the United States.
The customer was looking for a partner experienced in the healthcare domain to deliver Managed Detection and Response across its locations globally. As part of the MDR services, the client wanted a 24x7x365 security monitoring, threat hunting, and threat & vulnerability management services, The customer wanted the partner to provide these services 72 hours as they relinquished control of their SIEM solution due to a security incident. The customer did not have defined process workflows, which lead to inconsistent operations and increased time and resource consumption and lacked the resource strength in-house to support the 24x7 operations.
Coforge provided a holistic approach to the cybersecurity operations, which included people, process and technology to address their requirements. The Coforge solution approach is described below: