The Client
Top 5 U.S. Payment Processor
Challenge
- Outsourced over 11 processes with more than 150 FTEs
- More than 85% of each process performed by Coforge agents
- The Client requested plans for BCP and DR to meet the RTO and criticality requirements of the business
Solution
- Process criticality evaluated on several parameters e.g. hardware software requirements, output,
skills for process, bandwidth need, communication methods, compliance, etc.
- Recovery Time Objective determined for each process
Execution
- Business Impact Analysis calculated for each process based on recovery time and process criticality
among other inputs
- Comprehensive BCP plans created and tests conducted
Value Delivered
- No critical disruption in service since the start of the engagement
- Relocation Test – recovered in 7 hours 8 minutes (required RTO – 24 hours)
- 85% of process volumes transitioned to Coforge due to the client’s confidence
