The customer offers a self-service application for global payments inquiry resolution serving over 1,600 users in 80+ countries.
The self-service application was severely limited in terms of scalability, stability and the localization involved in boarding the application to multiple operating units.
Coforge engaged with the client to deliver Payment Investigation System. Coforge worked with the Customer’s Payment Investigation Lines of Business to implement the solutions using Pega platform.
Coforge successfully deployed the Global Payment Investigation (GPI) system using Pega Smart Investigate Framework.
Coforge developed a highly reusable and scalable Full Policy Lifecycle Platform / Framework and managed to achieve 70% cost savings with the implementation of system in more than 50 operating units and across 170+ countries.