The Client
California based Insurance services provider
Challenge
- Our client was using a time-intensive manual comparison of data between their base application and the Quote, Binder and Policy information.
- Any data differences between the ACORD application, Quote, Binder, and policy constituted a critical compliance error. But an increase in the sample size would result in substantial increase in cost
- Reviews could be performed only on 20% of the population
Solution
- Our Copasys® automated QC solution was implemented.
- We accessed readily available data from client systems
- Configured rules in Copasys as per different business scenarios to meet testing objectives of the process. The application performs an automated review of policies against pre-defined rules
- Any exceptions which require manual review were sent to the team. Review team took actions only on exceptions
Value Delivered
- 95% reduction in manual review of documents and system
- Reduced cost of QC by 50%
- 100% QC Coverage
- 100% accuracy on all automated tests
