The Client
Leading nationwide Title Underwriter
Challenge
- To reduce cost and improve service levels in property searches for title insurance
- Zero documentation, leading to lack of product standardization
- No robust Internal quality measurement process
Solution
- Deployed SmarTrans model using Six Sigma Black belt experts
- Streamlined processes & leveraged 24x7 operations
- Standardized procedures to eliminate Non-Value Add steps
Execution
- Transferred operations to two locations (for Business Continuity backup)
- Created audit team at Coforge and client to perform 100% stratified QC covering business critical fields
- Transitioned majority of the work to Coforge within 6-8 months (11 processes)
Value Delivered
- Enhanced service to end-customers
- Quality improvement from 90% to 99%
- Overall Turn time dropped from 7 Days to 3 days
- 30% operational cost reduction
