The Client
U.S. Appraisal Management Company (AMC)
Challenge
- Desire to reduce average turn time of appraisal
- Wanted Coforge to ramp up to meet 100% of the volumes received
Solution
- Used Competency Tracker to identify and move resources to optimize utilization
- Revisited and realigned FTE numbers for teams that were overstaffed/ understaffed
Execution
- Shared the Cross Training planner with client to understand the training needs based on the volume forecasts
- Resources were moved from Post Completion Revision team to QC review team Reduced turn time through flexible staffing.
Value Delivered
- Turn time reduced from average 5.75 to 5.2 days
- Trained buffer resources available to transfer based on need/ volume changes
- Ramp up ahead of schedule
