While it brought the U.S. economy to a standstill, COVID-19 has forced certain aspects of the mortgage industry to evolve at hyper speed. Companies have used the last few months of disruption as an opportunity to lean further into digital/contactless innovations by introducing clients to the benefits of e-signature, walking them through their loans in Zoom chats, and setting their employees up for success in a remote working environment. If nothing else, COVID-19 has been a boon to customer service.
