Receives Top Honors consecutively for the third year in a row
New Delhi, 9th February, 2011, Wednesday: Coforge Limited, the global IT services provider headquartered in New Delhi, has secured top honors of No.1 ranking among all IT Outsourcers in the Datamonitor Black Book of Outsourcing 2010 Travel Industry survey. Datamonitor Black Book of Outsourcing survey is the world’s largest investigation into customer satisfaction with IT Outsourcing.
The survey was conducted by evaluating outsourcing vendors across 13 key performance indicators of operational excellence. The survey findings have been compiled from more than 6500 buyer and user responses.
This is the third consecutive year where Coforge has secured the No. 1 position in the survey.
“We have a vision to be the first choice of customers in the segments we serve” , said Mr. Arvind Thakur, CEO, Coforge Ltd. “Securing the top position repeatedly amongst all IT outsourcers firmly establishes the superior value of our service to the travel industry” added Mr. Thakur.
Coforge provides IT solutions to select industry segments. Travel & Transportation is a segment from which the company derives over 31% of its revenues. It has over 50 customers including major airlines like British Airways, Cathay Pacific and Emirates.
Mr. Narayanan Kallapiran, Senior Vice President and Head – Travel & Transportation Practice, Coforge Ltd. said, “Coforge has widespread Travel business knowledge and deep understanding of unique technologies deployed by the industry. The survey recognizes the long history of success arising out of our specialization in this segment”.
The criteria for the rankings were on the foundations such as Relevance to Customer Satisfaction, Capabilities, Problem Resolution, Skills and Resources, Risk Mitigation and Partnership Approach.
Coforge is a leading IT solutions organization, servicing customers in North America, Europe, Asia and Australia. It offers services in Application Development and Maintenance, Managed Services, IP Asset or Platform Solutions, and Business Process Outsourcing to organizations in the Financial Services, Travel & Transportation, Manufacturing/Distribution and Government sectors.
For further information, please visit www.coforgetech.com
Certain statements in this release are forward-looking statements. The business involves various risks, and uncertainties that could result in the actual results to differ materially from those indicated here. All forward looking statements made herein are based on information presently available to the management of the Company and the Company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company.