For the modern hospitality industry, guest experience is driven by personalization and seamlessness of service across touch points. Emerging technologies such as AI, chatbots, IoT etc. are enabling the industry to get a deeper understanding of the needs of their guests and provide services that are a perfect fit.
Coforge suite of ‘Emotionally, Empathetic Experience’ offerings enables hotels to provide their guests a hyper-personalized experience at every customer touch point thus bringing in a positive business impact along with improved brand perception.
Coforge focusses on both digital & emerging technologies to deliver an Emotionally Empathetic Experience. The areas we focus on include:-