Digital Emotionally Empathetic Experience

Customers today are behaving differntly and are travlleling to different places more than they were in the past. These customers resort to digital channels to explore, plan and book their travel. With this trend, travel distribution companies have a huge opportunity to tap this customer base by providing them a perosnalised and contextualised omni channel experience at every touch point. At Coforge technologies we enable travel distribution companies to provide an emotionally empanthetic experiece to their customers and help increase revenue and customer experience.

As technology partners, we enable our clients to focus on both digital & emerging technologies to deliver an Emotionally Empathetic Experience, so that they can concentrate on servicing their customers according to their preferences. We enable them to persoanlise the customer journey at every step, thereby increasing the revenue stream and reducing the operational costs.

The areas we focus on include:-

• Digital commerce - Web, Mobile and Voice
  • UX/UI conceptualization and development
  • Content management
  • Chatbots/Digital Travel Assistant
• Real Time Interaction Management
  • AI/ML for providing the right offers to customers
  • Customer Insight, persona mapped to Customer Journey
• CRM - customer expereince management consisting of campaign management, complaint management, disruption management, social media management and feedback management
• Digital Integration - Driving ancillary revenue by integrating and rapidly onboarding partners
  • Architecture Definition and Consulting
  • Specialization in middleware platforms
  • API/Microservices Integration
  • Enterprise SOA/Service Platform