Central government departments, through the austerity period, have been focused on delivering their services at lower cost, whilst at the same time seeing increased expectations from citizens for a high quality personalised omni-channel experience. This has been driven by the ready availability of new technology and its wide adaption across consumer sectors.
While digital transformation can be challenging, it offers the opportunity for departments to become more closely connected to their citizens whilst at the same time reducing cost, optimising processes, or rolling out new public services in record time. By working alongside the right technology partner, departments can maximize the value gained from digital transformation and leveraging new technologies. Coforge recognises the growth in DevOps within the public sector and departments adopting the “you build it, you run it” approach, which is a delivery model we are embracing and tailoring our knowledge transfer process towards.