Cross-Industry
Customer Contact Center
Cross-Industry Solution
Enhance customer experience & save costs with our Omnichannel Contact Center.12% improvement in first call resolution to minimize false placement of lender placed insurance.
Data & Analytics
Cross-Industry Solution
Enhance data quality & make better business decisions with our Data & Analytics Solutions. 30% improvement in data quality in several lines of business for a top 20 U.S. Bank.
Information Security & Risk Management
Cross-Industry Solution
Prevent threats from information leakages and stay compliant with regulatory needs.Over 80% reduction in turn time in application access setup and control management.
Finance & Accounting Services
Cross-Industry Solution
Optimize costs and enhance efficiency with our Finance & Accounting Services.80% reduction in response time for Account Payable queries
QC and Compliance Testing Platform: Copasys
Digital Platform
Achieve an efficient and effective testing environment with Copasys, our automated platform for QC and Regulatory Com...Compliance Audit and QC in Payment Processing with our automated compliance & QC platform Copasys
Our professionals annually support:
- Over 5M inbound
and outbound calls - 3.6M email
customer requests - Master data de-duplication
of 1.2M customer records
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