1 Customer

  • A Provider of Nationwide Real Estate Tax and Municipal Lien Searches in U.S.

2 Business Situation

  • Difficulty in managing volume surges in tax research without increasing headcount
  • Adding resources would mean increased fixed costs

3 Solutioning

  • Use of Coforge SmartTrak®
  • Solution for order placement, tracking and fulfillment

4 Execution

  • All exceptions handled manually by a dedicated team
  • Deployed independent teams for 100% Quality Review

5 Value Delivered

Robust volume and turn time management
  • Met turn times while maintaining quality
  • Successfully managed volume overflow at no additional cost