1 Customer
- A Provider of Nationwide Real Estate Tax and Municipal Lien Searches in U.S.
2 Business Situation
- Difficulty in managing volume surges in tax research without increasing headcount
- Adding resources would mean increased fixed costs
3 Solutioning
- Use of Coforge SmartTrak®
- Solution for order placement, tracking and fulfillment
4 Execution
- All exceptions handled manually by a dedicated team
- Deployed independent teams for 100% Quality Review
5 Value Delivered
Robust volume and turn time management
- Met turn times while maintaining quality
- Successfully managed volume overflow at no additional cost
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