1 Customer

  • A top 20 U.S. Bank

2 Business Situation

  • High cost of finance operations
  • Unable to meet defined service levels

3 Solutioning

  • Developed a hybrid transition plan
  • Created a training model to include parallel learning and production

4 Execution

  • 100% volumes managed from day one - no ramp
  • 100% internal audit managed from day one
  • Creation of query repository
  • Timely escalation of queries

5 Value Delivered

7% cost reduction achieved in the first year
30% FTE optimization
100% SLA conformance (Accuracy & TAT) from day 1

You have been an absolute amazing group to work with.  Your dedication and constant drive for perfection has shown consistently over the months with the excellent quality scores

VP- Sourcing