1 Customer
- A top 20 U.S. Bank
2 Business Situation
- High cost of finance operations
- Unable to meet defined service levels
3 Solutioning
- Developed a hybrid transition plan
- Created a training model to include parallel learning and production
4 Execution
- 100% volumes managed from day one - no ramp
- 100% internal audit managed from day one
- Creation of query repository
- Timely escalation of queries
5 Value Delivered
7% cost reduction achieved in the first year
30% FTE optimization
100% SLA conformance (Accuracy & TAT) from day 1
You have been an absolute amazing group to work with. Your dedication and constant drive for perfection has shown consistently over the months with the excellent quality scores
VP- Sourcing
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