1 Customer
- One of the largest Title plant building companies
2 Business Situation
- Needed to digitize public records of their title plant
- Sudden surge in documents received for entry and indexing
- Low productivity - manual entry of 80+ fields from different county documents
3 Solutioning
- Introduction of OCR (Optical Character Recognition) capabilities
- Predictive data entry using algorithms to eliminate entry of over 25% of the fields
4 Execution
- Processes handled out of 3 Coforge centers to manage the quick ramp up
- Ramped up from zero to 1,000+ FTE’s within 8 months
5 Value Delivered
Higher productivity in output
- Increased entry from 60 to 195 documents per hour
- Online quality & control charts dashboard to monitor and improve quality
Manage project volume fluctuations
- Customer did not have to manage staffing when volumes declined
I have enjoyed the partnership. Look forward to increase our processes and resources to take full advantage of the services offered
Support Services Manager
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